Behind
HOME TELECOM
At Home Telecom, customer service is our top priority. We offer broadband from all major UK suppliers.
Our ‘Excellent’ customer service rating shows our dedication to success. Scroll down to learn more about us and our story and journey.
“To win the market place, you must first win the work place!”
DOUGLAS R. CONANT
Celebrating 15 years of providing great customer service
TrustpilotIndustry recognised
Our awards mean a lot to us. They show we’re committed to excellence and help boost our credibility. Moreover, they lift team spirits by celebrating the hard work and dedication of everyone here.
“Excellent” rated
We love sharing our excellent ratings and showing how our customers feel about us.
Their testimonials help us learn and grow, improving the Home Telecom service we provide.
ISO Accredited
We’re proud of our ISO certifications. They show our team’s dedication and prove we take protecting customer info seriously through our Home Telecom service.
Although ISO accreditation isn’t required to sell broadband, it’s one more reason customers can trust us to handle their needs with care and security.
Our journey so far
We started as broadband specialists but quickly saw there was more to our journey in the home-move experience. From packing to setting up utilities, moving is full of pressure. That’s why we use our expertise to make the process easier—connecting tenants to the right providers through our trusted Home Telecom service.
For 14 years, we’ve delivered fast, reliable broadband backed by real customer care. No long waits, just real people ready to help. We support over 80,000 customers and partner with leading UK tenant agencies. Their loyalty drives us to grow and improve.
Want to know more about us? We work with major suppliers like TalkTalk, Virgin, and Sky to make switching simple. Whether you’re a new tenant or a homeowner looking for a better deal, we make the process smooth—with no hidden fees, delays, or long hold times.
Meet our founder, Nigel
With over 30 years in telecoms, I’m proud to lead the team at Home Telecom. At the heart of our business are our customers and the Home Telecom service we deliver.
Call me old school, but I believe in real conversations—that’s why every message we send includes a phone number. The internet has changed, and so have we. With more choice than ever, we know not everyone understands the tech side. That’s where we come in—to guide, support, and step in when things go wrong.
If you’re wondering more about us, just know we’re proud to be the preferred supplier for over 4,000 lettings and estate agents across the UK. Whether you’re a tenant, student, landlord, or homeowner, our promise is simple: an excellent product, UK-based support, and a Home Telecom service you can trust.
I look forward to welcoming you,
Nigel Barnett
Those who make a difference…
Jane Crane
Loyalty and Retention ManagerMeet Jane…
Jane has been part of the customer experience team for two years. She brings banking management experience and a love of achievement to her role, playing a key part in the journey of Home Telecom’s customer support. Known for honest advice, sweet treats, and steady support, she’s a dependable teammate through change. “Facts over fluff” is her motto, and she takes real pride in helping her team grow — a true reflection of what we’re about as a team. Outside work, Jane is a history lover, museum volunteer, and Open University student. She shares her home with her cat, Jamie, and supports Cats Protection and St Barnabas Hospice. When not studying or swimming, she enjoys books, roast dinners, and plenty of laughter with friends. Her desk is easy to spot — there’s a plant named Jem and 30 adopted yellow chicks from colleagues. And if you offer her a Virgin Mojito, she’ll happily say yes!
Luke Macgregor
Sales ManagerMeet Luke…
Luke is a company veteran who has steadily climbed the ladder of success at Home Telecom. He started as a customer operator before becoming a team leader—and now manages his own team of 20 dedicated people. His journey is a great example of what we’re about: growth, teamwork, and commitment to excellent service. Luke believes success comes from understanding tasks through his team members’ eyes before giving direction. Despite his strong motivation, his best work often follows a big cup of coffee. He enjoys the finer things in life, especially good wine, authentic lasagne, and a great team culture. For Luke, a job well done and happy customers create an unbeatable sense of achievement. Strong team spirit adds even more to that feeling of satisfaction. It almost rivals the joy of spending time with loved ones or watching his favourite sport — football.
Laura Matthews
Marketing ManagerMeet Lolly…
With over 16 years in digital marketing, Lolly has worked across B2B, B2C, and SaaS industries, making her a vital part of the Home Telecom team. She still loves every challenge the field brings, and her journey has helped shape the company’s marketing strategies. Off the clock, life is a whirlwind of horses, dogs, and two mischievous cats, Remus and Rome. She’s also busy chasing after her two little boys. When not wrangling kids or animals, you’ll find her show jumping or eventing. Her motivation comes from loving her work, collaborating with a brilliant team, and funding her (admittedly pricey) hobbies. You’ll spot her by the colourful pens, endless notepads, and her habit of making lists for everything. Lolly thrives on creating new marketing opportunities and fine-tuning campaigns for maximum impact. She’s passionate about enhancing the company’s unique selling points and optimising communication channels. Her desk is always a creative jumble of plans, printouts, and fruit — a true reflection of her energetic style.
Tanya Colville
People & Culture ManagerMeet Tanya…
Tanya is a seasoned HR pro and a walking encyclopedia of workplace dos and don’ts, making her a key part of Home Telecom. She’s tackled retail, manufacturing, housing associations — and now keeps the telecom world in check! Around the office, Tanya is the go-to for advice, support, and keeping smiles on faces. She loves the buzz of her role and chatting with everyone at Home Telecom, and she truly believes in our journey as a team. After all her experience, she swears this place is extra special — friendly vibes and people who’ve got your back. When she’s not wrangling her “work children,” Tanya’s off riding her gorgeous horse, Blue, across the South Downs. And if she’s not in the saddle, you’ll probably find her hunting down the perfect steak and chips.
Charles Bradbeer
Customer Services Team LeaderMeet Charles…
Charles has spent three years climbing the ranks from technical support agent to team leader extraordinaire at Home Telecom. He’s proud of his team’s growth and all they’ve achieved together, which reflects the company’s journey to success. Under his watch, they created a department focused on solving hardware and broadband connection issues. He’s also the go-to guy for keeping dispatch partners happy and router supplies running smoothly. Charles’s multitasking skills are legendary — seven teammates, one question each, and he handles it like a pro. For him, Home Telecom feels like one big, supportive family, and that’s what we’re about. When he’s not untangling routers or giving cable-plugging lessons, he’s out in the garden with Bee, his trusty pug. If not there, he’s probably cooking up a fiery Mexican feast. Ay ay ay! Want to spot Charles in the office? Just find the desk stocked with Coca-Cola and mints — a childhood mix he won’t try twice!
Sasha Barnett
Chief Sales Officer CSOMeet Sasha…
Sasha knows Home Telecom inside and out. She’s worked in every department, giving her a unique view of the business and our journey. Her hands-on experience has turned her into the passionate, friendly face of the company we all recognize. From her trademark “Good morning, everybody!” to her cheeky work chats, Sasha brings energy and a big smile to every room. Her drive to grow the company and reach more customers has helped Home Telecom lead the market for over a decade. Ask her what she loves most about the job, and she lights up: “Who doesn’t love broadband? My team makes life easier for tenants with one phone call to set up all their utilities!” When the workday ends, Sasha swaps the headset for mum life with her two-year-old son, a sizzling BBQ, and a chilled glass of Whispering Angel.
Jane Crane
Loyalty and Retention ManagerMeet Jane…
Jane has been part of the customer experience team for two years. She brings banking management experience and a love of achievement to her role, playing a key part in the journey of Home Telecom’s customer support. Known for honest advice, sweet treats, and steady support, she’s a dependable teammate through change. “Facts over fluff” is her motto, and she takes real pride in helping her team grow — a true reflection of what we’re about as a team. Outside work, Jane is a history lover, museum volunteer, and Open University student. She shares her home with her cat, Jamie, and supports Cats Protection and St Barnabas Hospice. When not studying or swimming, she enjoys books, roast dinners, and plenty of laughter with friends. Her desk is easy to spot — there’s a plant named Jem and 30 adopted yellow chicks from colleagues. And if you offer her a Virgin Mojito, she’ll happily say yes!
Luke Macgregor
Sales ManagerMeet Luke…
Luke is a company veteran who has steadily climbed the ladder of success at Home Telecom. He started as a customer operator before becoming a team leader—and now manages his own team of 20 dedicated people. His journey is a great example of what we’re about: growth, teamwork, and commitment to excellent service. Luke believes success comes from understanding tasks through his team members’ eyes before giving direction. Despite his strong motivation, his best work often follows a big cup of coffee. He enjoys the finer things in life, especially good wine, authentic lasagne, and a great team culture. For Luke, a job well done and happy customers create an unbeatable sense of achievement. Strong team spirit adds even more to that feeling of satisfaction. It almost rivals the joy of spending time with loved ones or watching his favourite sport — football.
Laura Matthews
Marketing ManagerMeet Lolly…
With over 16 years in digital marketing, Lolly has worked across B2B, B2C, and SaaS industries, making her a vital part of the Home Telecom team. She still loves every challenge the field brings, and her journey has helped shape the company’s marketing strategies. Off the clock, life is a whirlwind of horses, dogs, and two mischievous cats, Remus and Rome. She’s also busy chasing after her two little boys. When not wrangling kids or animals, you’ll find her show jumping or eventing. Her motivation comes from loving her work, collaborating with a brilliant team, and funding her (admittedly pricey) hobbies. You’ll spot her by the colourful pens, endless notepads, and her habit of making lists for everything. Lolly thrives on creating new marketing opportunities and fine-tuning campaigns for maximum impact. She’s passionate about enhancing the company’s unique selling points and optimising communication channels. Her desk is always a creative jumble of plans, printouts, and fruit — a true reflection of her energetic style.
Tanya Colville
People & Culture ManagerMeet Tanya…
Tanya is a seasoned HR pro and a walking encyclopedia of workplace dos and don’ts, making her a key part of Home Telecom. She’s tackled retail, manufacturing, housing associations — and now keeps the telecom world in check! Around the office, Tanya is the go-to for advice, support, and keeping smiles on faces. She loves the buzz of her role and chatting with everyone at Home Telecom, and she truly believes in our journey as a team. After all her experience, she swears this place is extra special — friendly vibes and people who’ve got your back. When she’s not wrangling her “work children,” Tanya’s off riding her gorgeous horse, Blue, across the South Downs. And if she’s not in the saddle, you’ll probably find her hunting down the perfect steak and chips.
Charles Bradbeer
Customer Services Team LeaderMeet Charles…
Charles has spent three years climbing the ranks from technical support agent to team leader extraordinaire at Home Telecom. He’s proud of his team’s growth and all they’ve achieved together, which reflects the company’s journey to success. Under his watch, they created a department focused on solving hardware and broadband connection issues. He’s also the go-to guy for keeping dispatch partners happy and router supplies running smoothly. Charles’s multitasking skills are legendary — seven teammates, one question each, and he handles it like a pro. For him, Home Telecom feels like one big, supportive family, and that’s what we’re about. When he’s not untangling routers or giving cable-plugging lessons, he’s out in the garden with Bee, his trusty pug. If not there, he’s probably cooking up a fiery Mexican feast. Ay ay ay! Want to spot Charles in the office? Just find the desk stocked with Coca-Cola and mints — a childhood mix he won’t try twice!
Sasha Barnett
Chief Sales Officer CSOMeet Sasha…
Sasha knows Home Telecom inside and out. She’s worked in every department, giving her a unique view of the business and our journey. Her hands-on experience has turned her into the passionate, friendly face of the company we all recognize. From her trademark “Good morning, everybody!” to her cheeky work chats, Sasha brings energy and a big smile to every room. Her drive to grow the company and reach more customers has helped Home Telecom lead the market for over a decade. Ask her what she loves most about the job, and she lights up: “Who doesn’t love broadband? My team makes life easier for tenants with one phone call to set up all their utilities!” When the workday ends, Sasha swaps the headset for mum life with her two-year-old son, a sizzling BBQ, and a chilled glass of Whispering Angel.
Are you ready for the next chapter?
Why not take a moment to explore our career opportunities, to see the diverse range of talents and skills we’re currently recruiting for.
We are always thrilled to hear from individuals who are eager to become part of our family and unleash their hidden potential. Whether you’re a seasoned professional or just starting out, we believe in nurturing talent and providing opportunities for growth and development.
Join us, and let’s embark on a journey together to achieve great things!
CHECK VACANCIESOur values shape our purpose
We take pride in being one of the very few companies that allow company values to be chosen from within its team, rather than the other way around. We believe in the power of CONNECTION; we understand that greatness is achieved together. Every individual should be STRIVING FOR MORE, and we’re committed to supporting, encouraging, and nurturing that hunger for growth. When it’s time for you to MOVE forward, we’ll MOVE with you, as you conquer new heights in your career and professional development.
The best part? At the end of the day, after all the HARD WORK is done, it’s time to let our hair down and CELEBRATE our achievements together. Whether it’s company events, outings, summer BBQs, or the occasional Friday after-work drinks, we’re all in, because teamwork extends beyond the boundaries of the office. That’s all you need to know about us and what we treasure most.
We consistently collaborate with both small and large partners to ensure our packages are the best available. Whether we’re negotiating affordable coverage in your area or partnering with providers like Openreach and MS3 to lay the groundwork, we never stand still. You’ll often recognise some of the major brands listed in our broadband, energy, or SIM packages. These brands trust the Home Telecom service to deliver their products, acknowledging the added value we offer that they can’t provide themselves.
Our journey is built on more than just technology—it’s about bundling all the essential utilities you need in your property and offering outstanding customer care. With response times under 90 seconds, we’re successful because we truly care.
About us and our approach…
