Don't think twice to
CONTACT US
There is nothing more annoying than having a problem with a service and it taking a long time to speak to someone to start fixing the problem.
With our customer service teams all based in the UK we aim to get your issue resolved as quickly as possible keeping our call wait times short to ensure you speak to a human being who can help fast.
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Sales Team
Our experienced sales team are here to help you arrange your utilities with you household needs in mind. They can assist you with:
- Utility set up for your new property
- Find the ideal broadband speed for your home
- Packages tailored to your household usage
- Any other general enquiries
Open Hours:
- Mon – Thursday 9am – 5.30pm
- Friday 9am – 5pm
- Saturday 9am – 1pm
- Call us: 01403 216133
- E-mail us: sales@hometelecom.co.uk
For more technical support question, please visit our support page.
Customer Care Team
If you are already a customer and would like to speak to us directly, please do not hesitate to contact our friendly customer care team. They can help you with:
- Renewals, upgrades or account take overs
- SupportPlus
- Priority bookings
- Landline, energy, mobile SIMs or Sky Q packages
Open Hours:
- Mon – Thursday 9am – 5.30pm
- Friday 9am – 5pm
- Saturday 9am – 1pm
- Call us: 01403 216133
- E-mail us: customer.care@hometelecom.co.uk
For more technical support question, please visit our support page.
Arrange your energy before the April price increase
Take control of your energy bills with our trusted energy supplier that lets you split costs effortlessly and enjoy unlimited energy at a fixed price. No surprises, just total budget-friendly freedom!
What’s in it for you?
- Unlimited energy on fixed price! No unexpected costs
- Split the bill equally between household members
- Get a month of FREE broadband*
*Available to customers already on or joining the Home Telecom broadband.
LIVE CHAT SERVICE
For an instant response, speak to our team directly. Live Chat is the quickest way to get in touch with one of our helpful advisers.
Connect with a real person instantly.
If English isn’t your preferred language, don’t worry our chat supports over 100 different languages.
Live Chat Open Hours:
Mon – Friday 9am – 5pm | Saturdays and Bank Holidays 9am – 1pm
Do you have a missed call from us?
One of our agents might have tried to call you. You can see the numbers we use to contact customers.
Why not book a callback at a time that suits you, so we don’t miss you again?
Open Hours
- Monday – 9.00am – 5.30pm
- Tuesday – 9.00am – 5.30pm
- Wednesday– 9.00am – 5.30pm
- Thursday – 9.00am – 5.30pm
- Friday– 9.00am – 5.00pm
- Saturday and Bank Holidays – 9.00am – 1.00pm
- Sunday – CLOSED
- 60B Queen St, Horsham RH13 5AD
We are UK's leading broadband and utility specialists?
What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.
